Tuesday, July 10, 2012

Bag Borrow Or Steal Rental Review

I just put my order in for my second rental order today after receiving the 50% off coupon code from the email. Today only receive 50% off rental with code 50DEAL. Expires midnight EST.  This is a good chance to try their rental, girls, if you are still on the fence about it. 

I "borrowed" my first bag from BBOS last month when they ran the promotion.  I opted for this pink Chanel tote, and picked weekly rental option. The idea was to try out their rental process and see if I liked it. The weekly rental of this tote is $77, with 50% off plus tax, I ended up paying $39. Ok, I used my credit instead. When I purchased my Chanel flap etc from their private sale, 5% of what I paid went into my credit for using on available rentals. For example, a $2000 bag purchase would earn you a $100 credit for rental. The caveat is that the credit can only be used on available rental. If the bag is wait listed, then you can't use the credit - seriously, BBOS, that's just not right! Also the credit can't be used on private sale items either.  

1. Ordering. Now let me talk about the ordering process. After I put the order in at around 11pm at night, I got a confirmation email right away saying that my order has been received. (I like that. They didn't use to do this automatically.) The next day at 1:22PM I got another email saying that my bag has been shipped. Today's order took a total of 2 hours before I got a shipping confirmation. So I think their processing is very fast.

2. Shipping. The shipping is via UPS ground. It took a total of 5 days for the package to arrive, however it did cross a weekend. The package ships out of Middleton, WI. So I guess if you live nearby the ship time might be shorter.  You have to be there to receive the package because it requires a signature. You can sign up for UPS My Choice to have it held for pick up if it's not convenient for you to be at home. In my case, my girl was playing in the front yard when the UPS truck came so the carrier just gave the package to her. :)

3. The bag. Obviously it's used, but it looked fairly decent. It was just as I imagined, only with a slight problem. When I took it out of the package, it had a strong chemical odor. I have a very sensitive nose so I dismissed the smell thinking I might be just too sensitive. The next day, I took the bag to work and it sat on the passenger seat with me for the half an hour ride to work. By the time I got to work, I had a bad headache. I suffered through the same thing on the way back. I think the chemical might be from the cleaning agent, but I'm not 100% sure.  I couldn't bare another day of strong smell in the car, so I wrote to the customer service at night explaining the situation. The policy is that within 48 hours of receiving the bag, you have the right to return  and get your money back as long as the BBOS tag is still attached. Since I used it for a day, I obviously threw out the tag already. I let it air out for another night, by the next morning, the smell was still there, but not as strong.  I didn't take it to work but I didn't hear from BBOS customer service either. Fortunately on the 3rd day the bag was pretty much odor-free and I was able to use it again. BBOS never returned my email.

4. Return. Fairly painless. I logged on to the account, select the bag I borrowed and click on return. A shipping label was created for me and I slapped it on the box it came with and dropped it off at the UPS store. Shipping both ways are covered in the rental price.

The tote is absolutely lovely. The size is very functional and look at the big back pocket! It's actually useful, unlike the back pockets on their classic flaps. It can be worn on the arm or on the shoulder. 

Lastly, I recommend rental only if you fit into one of the 3 4 following scenarios.
1. You want to try a fun bag that you have absolutely no intention to purchase. (that's my case. Pink is not one of the must-have color for my bag collection.)
2. You want to try out a bag you are considering purchasing. Sometimes, a bag is so cute that you just have to have it. Anyone? Well, after the initial crush is over, reality sets in. The bag is way too small for daily wear; the bag is way too heavy for your small frame; the bag has too short of a handle and is inconvenient for daily use; the bag doesn't open wide enough for you to see what's inside; etc, etc... A trial period of an expensive bag might be the way to go, since it'll give you a better idea if you will be able to carry this bag and love it for a long long time before you pull the trigger for a major purchase.
3. You like to have a different bag all the time and you get sick of a bag quickly no matter how much you initially loved it. You are like a playboy, only the targets are not women, but bags.
4. (added by readers) You have a special occasion to go to and you don't want to splurge on a new bag. 

Hope you find this post helpful and have a great week. For invite to BBOS, click here.

38 comments:

  1. Thanks for the review Vicky. It was very helpful:) And you know I love me some pink!

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    1. You are welcome Annie. Glad to help.

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  2. Great review, Vicky! Tempted to try it out myself.

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    1. Thanks, Cher. Let me know what you think when you do.

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  3. Thank you Vicky for this review. I can see the engineer in you with the thoroughness of your evaluation. Shame on them for never returning your email!

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    1. Hi Jean. My review is no where close to yours in terms of thoroughness, and you are not even an engineer. lol.

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  4. Great review! I think it's also a good idea to rent if you have a special occasion to go to and you want to dress to impress. =)

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    1. You know what, that is so true. I totally missed that. Thank you! I will update my post to say so. :)

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  5. I've been looking forward to this post and it did not disappoint :) Thank you for the very thorough review! I have a credit from when I purchased a YSL bag long ago and need to use it at some point. The 50% promo is a good time to peruse through what's available.

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    1. Hope you were able to score something with your credit. What really disappoints is the available selections. All the bags I'm interested are wait-listed. :(

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  6. Very informative! Thanks for the review.

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  7. Isn't BBOS just amazing?? I'm on my second rental too... it's becoming an addiction!! :)

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    1. haha, Megan. I think you are more addicted than I am. Love your TB and KS bags!

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  8. "You are like a playboy, only the targets are not women, but bags."

    That line is genius! I've wondered about these sort of services, I think I would only use them if I needed a bag for an specific occasion and didn't want to splurge on a new one.

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    1. Definitely a great way to go that I completely missed in my post. :)

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  9. Thanks for the review Vicky! Quite helpful!

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  10. This is a very thorough and organized review! Extremely well written and I love the last line - haha.

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    1. Thanks, Pauline. I appreciate it.

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  11. Very VERY helpful review Vicky! I have the medallion tote (in black) and wish I had "rented" it before buying it - it probably would've stopped me from buying it. I am too cheap to rent bags because I tend to think of it as money down the drain (even though I can count on both hands how many times I carry some of my bags) but reading this review makes me want to start "renting" before buying a more expensive bag. Thank you again! :)

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    1. Thank you so much, Elle.
      I forgot that you had the medallion in black. Now that you mention it I do remember seeing it on your blog. Great bag to own. I wonder why you think otherwise now? :)

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    2. I got my bag in lambskin (big no no, but hindsight's 20/20) and it always gets destroyed when I carry it, no matter how careful I was when I used it. Plus, it's a little "small" for me, who likes to carry everything (tape, stapler, etc.) in my bag. :)

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  12. Thanks for the wonderful review! I had been curious about Bag, Borrow, and Steal myself... I really wanted a particular Valentino bag for an event recently but didn't think I'd get enough daily use out of it to warrant a purchase. Thanks to your post, I now feel more comfortable trying it out! Always great to discover another fellow petite fashion blogger, as well. :)

    Sarah
    http://shamelesslyoverdressed.blogspot.com
    Let's follow each other!

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    1. Thanks, Sarah. Just checked out your blog and love it. Definitely following!

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  13. I once looked up the rental cost of a Chanel flap on Rent the Runway and I think it was something around $400 for a few days. BBOS definitely seems like a better option. Great review, Vicky!

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    1. Wow, that's too much. Chanel flaps are more expensive though, so rental would be more too. I think it also depends on the condition of the bag. They adjust their price accordingly, I assume.

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  14. thank you for sharing : ) this is very helpful !

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  15. It's a great post- I've always wondered how people feel about renting a bag!

    :)
    Allison

    P.S. I'm having an INTERNATIONAL $75 Shopbop giveaway on my blog, so don't forget to enter! :)
    A's Fashion Files
    $75 Shopbop Giveaway!

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  16. This was very helpful! Thank you! The bag is really gorgeous! If you have a chance, please check out my new post :)

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  17. HI, THERE! I STUMBLED INTO YOUR BLOG BY CHANCE AND NOW I AM STUCK HERE ALL BECAUSE OF YOUR BAG COLLECTION (I BROWSED THROUGH YOUR BLOG HOPE YOU DON'T MIND) AS I AM A BAG LADY MYSELF ;D. I HAVE NEVER RENTED A BAG BEFORE BUT REASON NO.4 SOUNDS FAIR ENOUGH TO DO SO :)

    COME AND VISIT ME WHEN YOU CAN :)
    MRS JACK OF ALL TRADES DAILY where Fashion and Food collide!
    New post : TAILORED SHORTS AND SAIL JACKET
    http://mrsjackofalltradesdaily.blogspot.com/2012/07/tailored-shorts-and-sail-jacket-little.html

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    1. OMG, Mrs. C. My bag collection pales compared to yours! Love all your Chanels! Thank you so much for stumbling over here, and I'm glad to have discovered you!

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    2. Thank you for following :) I am following you right back! :)

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  18. Thank you for great review. Great to know the rental process from BBOS.

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  19. I used to rend a lot from BBS, It was fun to have a fun bag, a bag for an interview or a special event. However BBS recently changed their target market. The Michael Kors, the Kate Spade, the Tory Burch, the Furla and the Coach bags are gone. BBS is now focusing only on high end (Chanel, Gucci, Prada, Chloe...). Regularly I check to see if I can get tempted but I cannot see anything below $200 per month available. Am I the only one missing the mid-range offering?

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    1. I think you are right. I don't see the midrange any more. I used to.

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  20. I bought a bag from this company, the $1,200 was taken out of my account in minutes. I paid for overnight delivery, I took the day off so I could be home to sign for the bag. Well, I arrive home this evening and have an email from them stating they need additional information and if I don't call them they will CANCEL my order. But wait, you have my full and correct address and payment in full. I'm a new customer! Why did you not call me? You have my phone number. You have all my information and my money and all I have is a rude threatening email. I had to get my bank involved in this shady transaction. BUYER BEWARE, THE REVIEWS ARE TRUE. Praying I get my money back.

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